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Enterprise™ Attendant Console

The Enterprise Attendant Console is a software application that resides on the attendant's PC and interfaces with the Iwatsu telephone system using Computer Supported Telephony Application (CSTA) output.

The Enterprise Attendant Console can operate in stand-alone mode with a direct connection telephone system. Alternatively, the Enterprise Application Server is used when more than one Enterprise Attendant Console is required. The Enterprise Attendant Console also serves as a virtual phone book. The power of the virtual phonebook lies in its dynamic population ability - meaning the phonebook on the Attendant Console populates with the user's extension automatically. Iwatsu Enterprise Attendant Console users simply enter the user's name and department and the extension is found. Double-clicking the extension initiates the call.

The following is a limited list of features supported by the Enterprise Attendant Console:

  • Transfer
  • Blind Transfer
  • Transfer to Voicemail
  • Park and Page
  • Direct Station Selection with Status Indication
  • Company Directory
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